Refund policy

Request a return within 30 days of delivery. Returns are free for US orders: we provide a prepaid return shipping label and charge no restocking fee.

Return eligibility

Items must be unused and in their original condition. Include the original packaging where possible, and pack the carving securely for its return journey. If your order arrived damaged, defective, or incorrect, follow the steps below so we can help.

Start a return

Use our contact form with your order number and the item you would like to return. We will send return instructions and a prepaid label for your US return. Please wait for those instructions before sending anything back, and keep your return tracking information.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging where possible. The original-condition requirement does not exclude items that arrived damaged or defective.

Exchanges

To choose another carving, request a return and place a separate order for the piece you want. Replacement selections depend on availability.

Refunds

After we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

Questions about your return?

Contact customer care with your order number.